Guangdong Lightwit Photonics Technology Co., Ltd.

   Address: Building 12, Xinghe Zhongkai Artificial Intelligence Industrial Park, No. 333 Zhongkai 6th Road, Chenjiang Sub-district, Huizhou, China
   Service Hotline: +86-755-81488131
   http://www.lightwit.com.cn/
   E-mail: sales@lightwit.com.cn

After-Sales Service and Technical Support Terms:

(I) After-Sales Service Commitment

Our company has established a comprehensive quality assurance system. All products shipped undergo full quality tracking, and we provide customers with all-around quality assurance. The following are our service commitments to customers, which also represent the basic requirements of our after-sales service:

1. We provide free essential accessories and tools with the product (see Packing List for details);

2. All products delivered by our company are insured during shipping. Shipping costs, including freight, are borne by our company at no charge to the customer. Any product quality issues caused during transportation will be replaced by our company at our expense;

3. We strictly implement the "Three Guarantees" (repair, return, and exchange) for product quality. Any costs arising from the Three Guarantees due to our product quality issues or those occurring during delivery shall be fully borne by our company;

4. Products are covered by a one-year free warranty period from the date of acceptance. During the warranty period, we will replace at no charge any components damaged due to raw material defects or manufacturing process issues;

5. We attach great importance to customer feedback on product quality. Regardless of whether feedback comes in person, by phone, or in writing, our company will provide a response within 2 hours and immediately notify the customer. If on-site service is required, we will resolve the issue within 24 hours;

6. Outside the warranty period, we provide lifetime maintenance and supply replacement spare parts at cost price;

7. We provide free training for the purchaser's operating personnel, ensuring trainees understand the equipment's working principles, operating procedures, and maintenance methods;

8. We maintain customer files for regular service tracking and quality monitoring;

9. The company regularly communicates with customers, listens to their feedback, inspects equipment operation status, and ensures normal equipment operation;

The above represents our service commitments to customers and serves as the working standard for all marketing and after-sales service personnel. We sincerely invite customer supervision.

Our company's 24-hour customer service hotline: 0755-81488131

(II) Free Training Program

Pre-sales: We provide product introductions, seminars, and demonstrations according to customer needs.

During delivery: Upon product arrival, if the customer requires on-site guidance, we can dispatch 1-2 personnel for on-site installation and guidance.

Post-sales: Two weeks after system commissioning, we will dispatch relevant technical personnel for technical follow-up.